| Withdrawal Time Frame | Withdrawal Reason Method | Refund Amount | Refund Form |
|---|---|---|---|
| Any | Activity Canceled by Parks | Full Refund | Refund may be applied to customer’s ActiveMONTGOMERY account; or returned in same form as payment rendered. |
| At least 5 (five) business days before activity begins | Any reason, Online | Full Refund | If payment was made by credit card. Refund will be applied to credit card. |
| Any reason, In Person | Full Refund | If payment was made by check, cash, or money order. Refund will be applied to customer’s ActiveMONTGOMERY account. | |
| Less than 5 business days before activity begins. No withdrawals may be made ONLINE less than five days before activity begins. | Withdraw in person at the hosting facility | Refund Less $25 Withdrawal Fee | Activity fee is $49 or less: Refund will be applied to customer’s ActiveMONTGOMERY account.
Activity fee is $50 or more: Refund may be applied to customer’s ActiveMONTGOMERY account, or customer may request a refund check. |
| For classes/sessions missed by the participant | No refund of any type will be issued | ||
| After the second session/ class of activity has met | |||
| After the final session of activity has met | |||
The withdrawal and refund policies above pertain to all Parks and Recreation activities and rentals, unless otherwise noted in the activity description or facility rental agreement.
SUMMER CAMP WITHDRAWLS AND REFUNDS
| Withdrawal Time Frame | Withdrawal Reason Method | Refund Amount | Refund Form |
|---|---|---|---|
| Any | Activity Canceled by Parks | Full Refund | Refund returned in same form as payment rendered |
| At least 2 weeks before camp begins | Any reason; any method (on the web, in person, via email, etc.) | Full Refund | Refund returned in same form as payment rendered, or may be applied to customer’s ActiveMONTGOMERY account |
| Less than 2 weeks before camp begins NOTE: No Online withdrawals. Written request must be received prior to camp start date. | any reason Written request must be received. Contact facility hosting camp. | If spot is filled from wait list, camp fee refunded less $50 withdrawal fee — If spot is NOT filled from | Refund returned in same form as payment rendered, or may be applied to customer’s ActiveMONTGOMERY account — No refund |