| Withdrawal Time Frame | Withdrawal Reason Method | Refund Amount | Refund Form |
|---|---|---|---|
| Any | Activity Canceled by Parks | Full Refund | Refund may be applied to customer’s ActiveMONTGOMERY account; or returned in same form as payment rendered. |
| At least 5 (five) business days before activity begins | Any reason, Online | Full Refund | If payment was made by credit card. Refund will be applied to credit card. |
| Any reason, In Person | Full Refund | If payment was made by check, cash, or money order. Refund will be applied to customer’s ActiveMONTGOMERY account. | |
| Less than 5 business days before activity begins. No withdrawals may be made ONLINE less than five days before activity begins. |
Withdraw in person at the hosting facility | Refund Less $25 Withdrawal Fee | Activity fee is $49 or less: Refund will be applied to customer’s ActiveMONTGOMERY account.
Activity fee is $50 or more: Refund may be applied to customer’s ActiveMONTGOMERY account, or customer may request a refund check. |
| For classes/sessions missed by the participant | No refund of any type will be issued | ||
| After the second session/ class of activity has met | |||
| After the final session of activity has met | |||
The withdrawal and refund policies above pertain to all Parks and Recreation activities and rentals, unless otherwise noted in the activity description or facility rental agreement
| Withdrawal Time Frame | Withdrawal Reason Method | Refund Amount | Refund Form |
|---|---|---|---|
| Any | Activity Canceled by Parks | Full Refund | Refund returned in same form as payment rendered |
| At least 2 weeks before camp begins |
Any reason; any method (on the web, in person, via email, etc.) |
Full Refund | Refund returned in same form as payment rendered, or may be applied to customer’s ActiveMONTGOMERY account |
| Less than 2 weeks before camp begins NOTE: No Online withdrawals. Written request must be received prior to camp start date. |
any reason Written request must be received. Contact facility hosting camp. |
If spot is filled from wait list, camp fee refunded less $50 withdrawal fee — If spot is NOT filled from |
Refund returned in same form as payment rendered, or may be applied to customer’s ActiveMONTGOMERY account — No refund |